FAQs

• What is Allocation on Arrival (AOA)?
• Child Prices
• Will the rooms have air conditioning?
• How can I be sure that I will get my tickets if I book last minute?
• How early do I need to check in for my flight?
• Do I need to take any health precautions?
• Will I have a point of contact at the resort?
• How many nights will I actually spend in the accommodation?
• All Inclusive
• What does the Board basis really mean, and what does it include?
• Departures
• Maid Service
• Payment methods
• Cancellation charges & cost of making amendments to a booking
• Is it possible to pre-book seats?
• Visas/Passport requirements
• Carrying sports equipment
• Baggage allowance
• Unaccompanied minors
• Infants
• Special requests
• Disabled Passengers
• Pregnancy
• Is the water safe?
• Time differences

What is Allocation on Arrival (AOA)?
Allocation on arrival is when the final choice of accommodation is left to the Tour Operator. The customers are allocated to an accommodation, by the local Tour Operator's Rep, upon their arrival. It is usually not possible for the Tour Operator to take account of the type or age of client when allocation accommodation.

Child Prices
Many times, especially for late deals, there is little if any cost savings for children. Child discounts are always screen generated and will appear if applicable. Please note that the greatest child savings are for early bookings- those traveling approximately 10 weeks following the date of booking.

Will the rooms have air conditioning?
Air-conditioning is not always available, in such cases it is normally possible to hire a fan at a discretionary charge. When air-conditioning is available, there will be a discretionary charge payable locally. Please note that in certain self-catering apartments, air-conditioning is limited to the bedroom(s) only. If a property has air conditioning, it should be stated in the brochure.

How can I be sure that I will get my tickets if I book last minute?
If you book your holiday less than seven days prior to departure, the tour operator will automatically arrange for you to collect your tickets at the airport. Upon confirmation of the holiday, you will receive information from the Travel Advisor as to where you are to collect your tickets. Please note that the tour operator charges an administration charge, the charge levied for this service is usually between £5-£14.

How early do I need to check in for my flight?
You must check in at least two hours before departure, (two and a half-hours before if you are collecting tickets at the airport). This is in order to ensure that all passengers and their baggage can be boarded on the plane in time for departure.

Do I need to take any health precautions?
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health's free leaflet "Health Advice for Travellers" (available by phoning 0800 555 7777), your General Practitioner or a specialist clinic.

Will I have a point of contact at the resort?
The Tour Operator will always have a local Rep that will serve as a point of contact to guests. The Reps are carefully selected and fully trained, and are on duty during specified times of the day/week to ensure smooth running of your holiday and to offer guests advice, useful tips and the benefit of their local knowledge.

How many nights will I actually spend in the accommodation?
The number of nights shown on the price panel in the brochure indicates the number of nights that the accommodation is booked for. By international convention, accommodation is reserved from midday to midday. If you are travelling on a night flight, the accommodation will have been reserved from midday prior to your arrival so that is available for you upon arrival in the resort. It is therefor considered the first night of their holiday.

All Inclusive
Since customers are usually expected to vacate rooms by midday, the all-inclusive package will also finish at this time. Some hotels may offer the facility to extend the all-inclusive, but this must be arranged and paid for locally.

What does the Board basis really mean, and what does it include?
BB - Bed & Breakfast is usually continental breakfast unless otherwise stated. HB - Half Board is breakfast and evening meal and can be either buffet or waiter service at the discretion of the management. Bear in mind that customers with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. FB - Full Board will usually include breakfast, lunch and dinner. Alcoholic drinks will be included during meals, but will usually be limited. AI - All-Inclusive will include all meals, all hot and cold drinks including local spirits, wine and beer. These packages also include entertainment and sports. It may vary from property to property so make sure to confirm.

Departures
The local reps will advise guests of their precise departure arrangements. Guests are expected to vacate their room by noon on departure day. In the case of a night flight, the vacating day is noon prior to the departure time. The Tour Operator will endeavour to provide facilities for washing and changing etc. up to the time of transfer, but this may not always be possible and a charge may be levied in some cases.

Maid Service
Overall the standard of cleaning in holiday accommodation is good and frequent. The frequency of the service may vary between different properties of differing classifications. Towels and bed linens will be changed at least once a week. This means that you will have clean linen on arrival and it will then be changed a week later. Customers must be aware that if they turn the maids away their room may not be cleaned that day.

Payment methods
We accept Switch, Debit, Solo, Electron, VISA, MasterCard & American Express. Switch, Debit, Solo, Electron incur no additional charge to the customer. Visa & MasterCard incur a 2% (of the total) credit card charge. American Express incurs a 3% credit card charge. These charges are advertised.

Cancellation charges & cost of making amendments to a booking
If you wish to cancel or change a booking, whether it is to change the name of a member of your party, add another member, change the date you wish to travel, or cancel the booking altogether, we can do this. Please call the Administration Department: 0870 333 2929 (M-F, 8 a.m.- 4 p.m.), they will be happy to handle this for you. It is important to note however, that you will be subject to the terms & conditions of the Tour Operator that you have booked with and that administration fees will most likely be applicable.

Is it possible to pre-book seats?
Yes, it usually is possible to pre-book seats, but again, the terms and conditions may vary from Tour Operator to Tour Operator. Please be aware that many times this option is only available if you are booking 8 weeks in advance. Additionally, there is often a charge levied for this service.

Visas/Passport requirements
If you are a British Citizen you must hold a valid 10 year passport with at least 6 months left to run. Children must also have their own passport. If the customer is not a British passport holder, they must consult the embassy of the country they are travelling to, in order to ascertain the visa/entry requirements for their nationality.

Carrying sports equipment
The carriage of sports equipment and possible costs varies between airlines. You will need to call the Tour Operator directly for this information, or consult their brochure.

Baggage allowance
The baggage allowance is usually 20kg per person, plus one small piece of hand luggage, which must weigh less than 5kg. This may vary slightly between airlines, so please make sure you check your ticket for exact information. A small charge may be levied for any luggage over the allowed weight at check-in, however, carriage cannot be guaranteed.

Unaccompanied minors
In order to ensure the safety and welfare of our younger passengers we do not accept bookings for any individual aged 15 or under on the dates of travel, unless accompanied by an adult aged 18 years or over.

Infants
Infants (under 2 years old on the date of the return flight) may travel seated on their parent's lap. An administration charge will be levied for each infant, and this charge varies (between £15-£35) depending on the Tour Operator. If, for example, one adult is travelling with two infants, then an extra seat must be purchased for one of the infants.

Special requests
If you, or any member of your party have any special dietary requirements or other special requests, we are always able to make these requests to the Tour Operators. They will do their utmost to accommodate any special requests.

Disabled Passengers
Special arrangements can be made for passengers with disabilities, please contact the Tour Operator on a case by case basis. They will be able to advise you on the assistance that can be provided.

Pregnancy
Most airlines accept expectant mothers for travel provided they are in a fit condition and not over the 30th week on the return sector of the flight. Many airlines, however, will require a doctor's certificate for travel up to the 32nd week, so please double check with your Physician.

Is the water safe?
Although the water is chlorinated, we recommend that if you have a sensitive stomach you drink bottled water, which is inexpensive and widely available.

Time differences
UTC = Universal Time Constraint or GMT. Please remember that British Summer time is 1 hour ahead of GMT.

Balearic Islands - UTC + 1 (Winter), UTC + 2 (Summer)
Canary Islands - UTC (Winter), UTC + 1 (Summer)
Greece - UTC + 2 (Winter), UTC +3 (Summer)
Madeira - UTC (Winter), UTC + 1 (Summer)
Portugal - UTC (Winter), UTC + 1 (Summer)
Spain - UTC + 1 (Winter), UTC + 2 (Summer)
Turkey - UTC + 2 (Winter), UTC + 3 (Summer)