Coronavirus Latest Update (18/06/2020)

Weekly Operational Update – June 18, 2020

 

We are cautiously optimistic for the post-COVID19 recovery process that will enable people to resume international travel – albeit with some constraint and a great deal of care.   Wearing face masks on public transport, including aircraft, will be the new norm that we will need to get used to for the timebeing.

We continue to closely monitor the situation with the health and safety of our customers being our number one priority. Whilst the Foreign and Commonwealth office is still advising against all but essential travel, this restriction could be removed at any time and may be influenced by the decisions of other worldwide Governments.

In the meantime, as travel cancellations continue, we will contact customers in departure date order to advise them of their options.  We ask our customers to be patient whilst we undertake this process as suppliers are only confirming cancellations 7-14 days prior to departure date.

Unfortunately, we cannot influence the cancellation and refund policies of airlines, hotel suppliers, cruise lines or ancillary service providers.  However, we are able to protect our customers funds whilst the process is carried out. The sheer scale of the numbers involved in contacting suppliers to process cancellation refunds remains daunting.  We are immensely grateful to customers who are exercising patience and understanding throughout the process.

Where there is a delay in receiving suppliers’ refunds, we will be issuing credit notes to customers, in line with ABTA guidance, for their financial protection. This refund credit can be used towards a future booking or can be exchanged for a cash refund at a later date.

For further information, please see the below link to ABTA’s dedicated page on coronavirus.

https://www.abta.com/news/coronavirus-outbreak

 

If you are due to travel in the next three weeks:

If your holiday is due to depart in the next three weeks, we will contact you to discuss your options. We have not yet repopulated our office and our phone lines are extremely busy, so if your holiday falls within this date range, rest assured we will be in touch with you shortly.  

There is no need to call us as our team are contacting customers in order of departure date.

 

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