Coronavirus Latest Update (06/04/2020)

Following our previous update, we continue to develop our emergency operational plan as the situation changes from day to day.

On our last update we were able to report that following the closure of our office we have been able to complete our home-working network set up. We are continuing to contact increased volumes of customers regarding their travel plans, and this contact remains in strict date order.

However, work is being carried out by staff who are each in isolation, and this unusual arena does present some challenges We will not be taking incoming calls for a little while longer, so please do not call us at the moment. We will advise our customers via these regular email updates as soon as this situation changes, and we are able to take your inbound calls.

As we continue to manage this emergency situation we are continuing to prioritise outbound calls to customers in need of repatriation and those due to travel imminently. We are aware of all bookings we have throughout 2020 and into 2021 and will be in touch as relevant and as soon as possible to discuss. We appreciate your continued patience and understanding of this unprecedented situation caused by the COVID-19 outbreak.

Along with all other travel companies, and many other industries, we are managing this situation as best we can in an ever-changing arena.

We are keeping fully updated with announcements being made by ABTA, the UK Government and our suppliers regarding the suspension of services. We will advise all customers concerned when such information is officially announced and confirmed. The updates on travel restrictions and timelines given by the various worldwide organisations is subject to constant change and, to avoid any confusion, we will issue guidance only when information has been officially announced and confirmed. Please be aware that an announcement by one Government does not necessarily align with that of another, so we rely on our many operators throughout the world to advise on hotel, airline and cruise travel information. As soon as we are advised that any travel has been modified, we immediately contact all customers concerned with an update.

If you are due to travel after 31 May 2020 we ask you to please continue being patient and allow us the necessary time to deal with bookings prior to this date. We are aware of your booking and we will be in touch as soon as guidelines are clear and we can advise correctly on your options.

If you have already spoken to one of our team about your cancelled holiday and are awaiting a follow-up contact in respect of refunds and/or credit notes, we are currently working through these as quickly as possible. We will be in touch in due course with an update. We again ask for your forbearance and understanding of the sheer volume of bookings currently impacted due to the COVID-19 situation.

If you have an urgent issue regarding imminent travel (before 30th April) or a repatriation issue please email us on csteam@jetlinetravel.com and we will respond as soon as possible.

Our next update will be sent on 9th April 2020, so please check your email or our website for this information.

The constraints of this crisis will undoubtedly impact the quality of service we are able to provide, for which we apologise, and we want to thank you for your cooperation and understanding at this very difficult time.

We wish you the best of health.

Jetline Cruise Team

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